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supervisor,-cards-management-–-botswana-savings-bank

Supervisor, Cards Management – Botswana Savings Bank

Company Botswana Savings Bank
Reference # BSB/JBV/2022/06
Published 31/03/2022
Contract Type Permanent
Salary Market Related
Location Gaborone, South East, Botswana

Introduction
Botswana Savings Bank (BSB) is an institution wholly owned by the Government of Botswana with a specific mandate of mobilizing the nation to save as well as providing inclusive financial services. The Bank is governed by an Independent Board of Directors which reports to the Ministry of Finance and Economic Development, and it is a member of the World Savings Bank Institute- an association of the Savings Banks represented in over 90 countries worldwide.
Job Functions Banking
Industries Banking / Finance & Investment

Specification
1.Collaborate with Manager, Card Management to design and oversee the effective implementation of card operations policies and procedures.
2.Work with Manager, Card Management to balance card processing among various processors and develop and implement approaches to improve debit and credit card collection rates.
3.Engage with all levels of the organisation on a daily basis in order to coordinate, monitor, and provide assistance with all aspects of daily card processing, reconciliations, collections and fraud review.
4.Serve as primary contact for Merchant Processor relationships. This includes varying payment processing companies – credit card (Visa, MasterCard, etc.) domestically and internationally, check processing providers and private label cards.
5.Interact with Payment Card Industry for Data Security (PCI) compliance providers, accounts receivable service providers and other banks and assist with PCI compliance initiatives throughout the organisation.
6.Ensure validity and settlement of all card deposits including debit and credit cards.
7.Analyse new payment methodologies for decreased processing costs and efficient processing and propose payment processing alternatives to management.
8.Implement and provide guidance for new system integration and payment processing framework.
9.Manage resolution efforts on credit card declines.
10.Evaluate and improve chargeback response and analyse percentages by product type.
11.Manage Subscription billing and recurring payment systems and provide various monthly reports to management on collection efforts and cash flow.
12.Manage Single Use Credit Card website interface for secure vendor payments.
13.Monitor membership write-off and cancellations and coordinate with sales teams and collections.
14.Provide guidance for Operations and Finance functions when necessary.
15.Ensure the issue and reissue of credit and debit cards and the resetting of card pins happens in accordance with organisational standards and timelines.
16.Serve as the first point of escalation for customer complaints related to cards.
17.Ensure Pins and cards are dispatched to branches in a lockable containers.
18.Check and authorise card applications and data files as and when captured.
19.Liaise with EDP for issues relating to cards.

Requirements
Bachelor’s degree in Banking, Finance, Administration, Operations Management, Strategic management or related area
Three (3) years’ experience in banking operations
Problem solving and analytical thinking
Business process analysis and optimisation
Detail oriented
Team leadership
Assertiveness and decisiveness
Results and business focus
Interpersonal skills, communication, impact and influence

https://jb.skillsmapafrica.com/Job/Index/59150
Job Closing Date 14/04/2022

The post Supervisor, Cards Management – Botswana Savings Bank appeared first on MaisJobs Mozambique.

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