Company BOTSWANA SAVINGS BANK
Reference # BSB/JBV/2022/09
Contract Type Permanent
Salary Market Related
Location Gaborone, South East, Botswana
Botswana Savings Bank (BSB) is an institution wholly owned by the Government of Botswana with a specific mandate of mobilizing the nation to save as well as providing inclusive financial services. The Bank is governed by an Independent Board of Directors which reports to the Ministry of Finance and Economic Development, and it is a member of the World Savings Bank Institute- an association of the Savings Banks represented in over 90 countries worldwide.
Job Functions Banking
Industries Banking / Finance & Investment
1.Implement a risk-based approach to debt collection to maximise recovery of accounts receivable.
2.Consult with Risk and Operations departments to lead the development of an organisational debt collection process and associated escalation triggers.
3.Implement organisational debt collection processes.
4.Develop and maintain strong relationships with law enforcement and third-party debt collectors.
5.Oversee debt recovery communications to, and inquiries from, customers and handle sensitive or difficult customers (including discussions about account balances and payment issues).
6.Ensure accurate records of steps taken to recover debts are maintained in accordance with organisational processes and procedures.
7.Review all required legal documentation and commence the legal recovery process.
8.Engage third parties as required (e.g., Judiciary, Law enforcement, third-party debt collectors).
9.Issue instructions to third parties on behalf of the organisation and oversee collection process.
10.Initiate court actions as required and draft court papers in accordance with Magistrate and High Court requirements.
11.Initiate seizure of sureties and sundry assets as necessary and in accordance with organisational and legal processes and procedures.
12.Oversee seizure of assets from delinquent debtors and liaise with procurement and deputy sheriffs to recoup debts in accordance with organisational and legal requirements.
13.Prepare an excess report for use by management.
14.Monitor the timely and accurate collection of customers’ accounts including making calls to customers for payment.
15.Prepare accounts for legal enforcements including developing case summaries and obtaining evidence.
Bachelor’s Degree in, Risk Management or equivalent
Five (5) years of relevant experience in debt collection or related area (preferably with a financial institution) including two (2) years of supervisory experience.
A strong understanding of the legal processes for recovery of bad debts and accounts receivable is essential.
Coordinating and planning
Results and business focus
Assertiveness and decisiveness
Attention to detail
Interpersonal skills, communication, impact and influence
Job Closing Date 14/04/2022